Support, safer-gambling tools, UK helplines

How to reach us

• Live chat: bottom-right of every page once you are logged in. Staffed 24/7. Average response under 90 seconds in UK daytime hours, longer overnight but still usually inside 5 minutes.
• Email: [email protected]. Reply within 30 minutes during UK daytime hours. Use email for anything that needs an audit trail (KYC issues, disputed transactions, bonus-term clarifications).
• VIP host: direct email line for VIP accounts. Sent to you when you reach the tier.

What support can help with

• Account access and password resets
• KYC document review and re-submission
• Deposit failures and payment-method troubleshooting
• Bonus terms, eligibility and rollover questions
• Withdrawal status, including pending and rejected withdrawals
• Technical issues with games, live tables or the mobile site
• Responsible-gambling tools (limits, cool-off, self-exclusion)
• Disputes, complaints and the escalation path

What support cannot resolve directly: provider-side game faults (a bugged spin on a third-party slot). Those get forwarded to the studio and add 24 to 72 hours to resolution.

Safer-gambling tools

From your account dashboard you can:

• Set a daily, weekly or monthly deposit limit. Reductions apply instantly, increases after a 24-hour cooling-off window
• Set a session time limit with on-screen reminders
• Use the 24-hour cool-off to lock the account for a day
• Self-exclude for 6 months, 12 months, 2 years or 5 years
• Permanently close the account

Self-exclusion is irreversible inside the lock period. If you self-exclude, the account is closed to deposits and play immediately. Any balance can still be withdrawn during the exclusion.

UK helplines worth bookmarking

• GamCare: free 24/7 confidential helpline on 0808 8020 133. Online forum, live chat, and NetLine treatment route
• BeGambleAware: signposts free treatment via the National Gambling Helpline
• Gamblers Anonymous UK: in-person and online 12-step meetings
• NHS Gambling Services: free clinical treatment via the National Gambling Treatment Service
• GamStop: free self-exclusion across all UKGC-licensed sites. 7abet sits outside this scheme (Costa Rica licence), but GamStop is the right tool for blocking all UK-licensed gambling at once

Escalation and complaints

If a dispute is not resolved through support, the path is:

1. Email a formal complaint to [email protected] with your account ID, transaction IDs and a clear statement of the dispute
2. Internal review window: 14 days
3. If unresolved, escalate to the Costa Rica gaming licensing authority (contact details supplied on request)
4. You can also raise the matter with your card issuer or e-wallet provider via their dispute process if the issue is payment-related